Cg999 Terms and Conditions

1 Introduction & Applicability

Cg999 (referred to hereinafter as the "Platform", "we", or "Company") is an online gaming and betting service provider. These Terms and Conditions ("Terms") apply to the use of the cg999.onl website and mobile application.

By creating an account or using the platform, you confirm that you have read, understood, and agreed to these Terms in full. If you do not agree, please refrain from using the platform.

These Terms apply to all users in Bangladesh and any other country where cg999 operates. If online gaming or betting is regulated in your country of residence, it is solely your responsibility to verify your local laws before participating.

2 Account Register

You must provide accurate and truthful information when registering on cg999. Accounts created with false information may be terminated at any time.

• Each individual may register only one account. Holding multiple accounts is strictly prohibited.
• The name, address, and contact details provided at registration must be genuine.
• You are responsible for keeping your account password confidential. Sharing your password with anyone is strictly prohibited.
• If you suspect unauthorized access to your account, please contact our support team immediately.
• Identity verification (KYC) may be required after account creation.
• Cg999 may request identity verification documents at any time. Failure to provide the required documents may result in temporary account suspension.

3 Age Verification

You must be at least 18 years old to participate on cg999. We strictly prohibit minors from accessing the platform.

At any stage of account creation, cg999 may request a government-issued ID, passport, or birth certificate for age verification. Withdrawals may be restricted until verification is complete.

4 Deposits and Payments

Deposits on cg999 can be made via bKash, Nagad, Rocket, and other approved payment methods. Minimum deposit amounts may vary by method.

• The minimum deposit amount is BDT 100, which may vary depending on the payment method.
• Deposits are generally credited to your account instantly. Any issues are typically resolved within 1 to 2 hours.
• Deposits from third-party accounts are strictly prohibited. All deposits must be made from your own account.
• There are no hidden charges on deposits. However, fees from your mobile banking provider may apply.
• A minimum wagering requirement may apply before deposited funds can be withdrawn.

5 Withdrawal Policy

Your account must be fully verified before you can make a withdrawal from cg999. Withdrawal processing typically takes between 15 minutes and 24 hours.

• The minimum withdrawal amount is BDT 500. The maximum limit is determined by your account level.
• Withdrawals must be made using the same method as the original deposit.
• Withdrawals of BDT 10,000 or more may be delayed if KYC verification has not been completed.
• Wagering requirements must be met before withdrawing funds from a bonus balance.
• Cg999 reserves the right to hold withdrawals in cases of suspicious activity.
• Daily withdrawal limits vary by VIP level — higher levels come with higher limits.

6 Bonuses & Promotions

Cg999 offers a welcome bonus for new members and a range of promotional offers for existing members. Each bonus is subject to its own terms and conditions.

• The welcome bonus applies to the first deposit only and can be claimed once per account.
• To use a bonus, you must place bets a specified number of times to meet the wagering requirement.
• Bonuses not used within the specified time period after being credited will be automatically forfeited.
• Multiple bonuses cannot be used simultaneously unless explicitly permitted.
• Certain games may be restricted from bonus play — please review the details of each offer.
• If bonus abuse is suspected, cg999 reserves the right to void the bonus and any associated winnings.

7 Betting & Gaming Rules

All games and betting activities on cg999 are governed by specific rules. Individual games or markets may have their own additional rules.

• RTP (Return to Player) information for each slots or Live Casino game is available within the game interface.
• If an event is cancelled in Sports Betting, the wager will be refunded.
• If a game is interrupted due to a technical issue, the outcome will be calculated from the last confirmed state.
• Minimum and maximum bet limits are displayed individually for each game.
• If a system error on cg999 produces an incorrect result, the affected bet will be considered void.

In Live Casino games, the dealer's decision is final and will not be overturned except in the case of a technical error.

8 Prohibited Activities

The following activities are strictly prohibited on cg999. Violations may result in account closure and forfeiture of all balances.

• Creating multiple accounts under the same name or from the same device.
• Placing strategically opposing bets to meet bonus conditions (bonus abuse/arbitrage).
• Using automated bots or software to play games.
• Initiating chargebacks or committing payment fraud.
• Attempting to bypass the platform's security measures.
• Harassing or defrauding other players.
• Transactions involving money laundering or illegal funds.

9 Privacy and Data Protection

Protecting your personal data is our top priority. cg999 uses industry-standard encryption and security measures.

• Your registration details are used solely for identity verification and service delivery.
• Financial information is never sold to third parties.
• Information may be disclosed to government authorities when required by law.
• For our full privacy policy, visit our Privacy Policy View page.

10 Account Closure and Suspension

You can close your account at any time through our support team. You will be given the opportunity to withdraw your balance before the account is closed.

• In the event of a terms violation, cg999 reserves the right to suspend or close an account without prior notice.
• Accounts that have been inactive for an extended period (12 months or more) may be moved to dormant status.
• KYC and transaction records will be retained for legal purposes even after an account is closed.
• If fraud is confirmed, the account may be closed without refunding the balance.

11 Responsible Gaming

Cg999 is committed to promoting responsible gaming. We believe gaming is a form of entertainment, not a way to solve financial problems.

• Players can set their own deposit limits and session time limits.
• You may request a temporary break (cooling-off period) at any time.
• You can use the self-exclusion feature to take a long-term break from the platform.
• If you notice signs of problem gambling, we strongly recommend seeking professional help.

To learn more about responsible gaming, visit our Responsible Gaming View page.

12 Dispute Resolution

For any disputes or complaints, please contact our customer support team first. We aim to resolve most issues within 72 hours.

• Once a complaint is submitted, you will be issued a reference number — please keep it for your records.
• If you are not satisfied with a decision made by cg999, you have the option to seek resolution through an independent third-party arbitration process.
• In disputes over game outcomes, cg999's server logs will be treated as the definitive source of evidence.
• Internal dispute resolution must be completed before any legal action is taken.

13 Changes to Terms

Cg999 reserves the right to update these Terms and Conditions at any time. Users will be notified of significant changes via their registered email.

• The effective date of any updated terms will be noted on this page.
• Continued use of the platform after any changes take effect will be considered acceptance of the updated terms.
• If you do not agree to the updated terms, you will have the option to close your account.

These Terms were last updated in January 2026. By using cg999, you are deemed to have accepted all of the Terms herein.